Locate the reset button at the back of the gateway.Yes, you can perform a factory reset even if you’re not able to get inside your gateway or router.įollow these steps for you to be able to factory reset your gateway: Step #5: Factory Reset Your Xfinity GatewayĪnd last, but most definitely not least is to perform a factory reset on your Xfinity gateway. Username: admin password (leave it blank) If you’re sure that you didn’t change it, try out the following credentials: Try to recall the time if you did change your credentials try to remember every bit of it possible. We often forget that we change our passwords, even usernames for our router or gateway login. Select the TCP/IP tab and check what the IPv4 Address is.įrom there, you’ll be able to determine if what you’re connecting to is the real value or network! Step #4: Ensure That You’re Putting the Correct Credentials You can also check it by going to System Preferences > Network. The one that’ll be listed below would be your default gateway IP.That’s what you have to access using your browser. Locate the IPv4 Default Gateway, that’s what the gateway IP is. Select the connection you are using by right-clicking it and clicking Status.Ī pop-up will appear, then hit on Details. The default gateway is the IP address of your modem/gateway.Īlternatively, you can go to Control Panel > Network > Change Adapter Options.Look for the category that says Default Gateway.Here’s how to check if you’re attempting to connect to the correct default gateway IP: Checking on Windows You’ll find that the 10.0.01 IP address is incorrect if you enter it, and it returns a connection timeout error. Ideally, the default IP of Xfinity gateways is 10.0.0.1. Therefore, what you want to do next is to check all the wires attached and into the device. Sometimes, the culprit of why we’re unable to connect to it would be the cables or the connections that the unit has. You can do this simply by disconnecting the unit from power (either from the wall outlet or the power cord) for about 15 to 30 seconds before plugging it back in again. So, what you want to do first is to restart or power cycle your gateway or your router. In fact, restarting has been proven and tested to amend and fix some technological problems. Generally, power cycling or restarting is the form of the most accepted type of initial troubleshooting step. Step #1: Restart or Power Cycle Your Gateway/Router What this means is that we’ll try to solve it as a whole so that even if you’re not sure what’s causing it, you’ll be able to fix and resolve it. Fix Xfinity Gateway Login Not Working Problemįor this guide, we will be covering the totality of your gateway/modem and/or your router. Now that we know the most common causes of why your Xfinity router login is not working, let’s now unravel the method on how you can fix it.
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